Cancellation Policy

Party Cancellation Policy We understand that sometimes plans change. However, our party sessions are reserved exclusively for your booking and are often booked several weeks or months in advance. Cancellations, particularly at short notice, can therefore leave us unable to offer that party slot to another family. More than 14 days before your party You may cancel your booking up to 14 days before your party. Your booking deposit is non-refundable, as this covers the reservation of your party slot and associated administration. Less than 14 days before your party If you cancel within 14 days of your party date, the full outstanding balance will normally remain payable. This is because at this stage we are unlikely to be able to refill a party slot that has been reserved specifically for your booking. Where we are able to successfully rebook the cancelled party slot, we may reduce or refund the cancellation charge to reflect this. We also recognise that exceptional circumstances can occur. Where appropriate, these will be considered individually at StreetLight's discretion. If StreetLight has to cancel your party If we are unable to provide your party for any reason, you will be offered either an alternative date or a full refund of all payments made. For cancellations more than 14 days before your party, please use the online cancellation facility. For cancellations within 14 days, or if you need to discuss exceptional circumstances, please contact us: Telephone: 01202 848355 Email: office@streetlightproject.org.uk

Contact Details

• StreetLight Centre (Project), Wimborne, UK

  01202 848355

  office@streetlightproject.org.uk